Pre-Convention Education

This year’s pre-convention sessions address two timely topics: quality improvement and legal issues related to employee terminations due to incidents of resident abuse and neglect. Attend these interactive workshops for the latest news and information on two very important sector-related issues. (Note - you don’t have to attend convention to participate in these sessions, but pre-registration is required.)

Residents First Leading Quality Event
May 7, 2012 - 9:00 am – 12:00 pm
* No fee to attend. Pre-registration required by Friday April 27, 2012.

Beyond Zero Tolerance: Sustaining Employee Terminations for Resident Abuse and Neglect 
May 7, 2012 - 1:00 pm – 4:00 pm
* Separate fee to attend. Pre-registration required by Friday April 27, 2012.

Monday May 7, 2012
9:00 AM - 12:00 PM
Westin Harbour Castle, Toronto

Pre-registration has now closed. Onsite registration are welcome. The Leading Quality Registration desk opens at 7:30 am on Monday May 7, 2012.

Residents First continues to support long term-care homes through Leading Quality, an initiative designed specifically to assist long term-care home leaders in achieving their quality improvement goals. This year Residents First sessions address quality improvement in LTC homes:

  • For leaders who have had some successes and will continue their journey, designed to assist in maintaining, celebrating and spreading achieved improvements, i.e., indicated by run charts;
  • For leaders who are seeking to gain momentum in applying what they have learned or to re-introduce quality improvement in their homes.

Participants will:

  • Learn about the results and successes achieved by other leaders who have implemented Quality Improvement in their homes
  • Learn about the analysis of Topic-Specific Quality Improvement Plan
  • Learn about the sustainability and spread strategy

Hotel Accommodations:

Please contact the hotel directly to reserve your accommodations. Please call 416-869-1600 (hotel directly) or toll free number 1-888-627-8559 to book your hotel room ($239 + taxes for single/double) and quote the group code NPEO5A. You will be required for provide a credit card.


  • This is a separate registration form from the OANHSS Convention Registration form.
  • There is no fee to attend but you must pre-register by Friday April 27, 2012.
  • A confirmation of acceptance will be e-mailed to each participant.

Beyond Zero Tolerance: Sustaining Employee Terminations for Resident Abuse and Neglect 

Monday May 7, 2012
1:00 PM - 4:00 PM
Westin Harbour Castle, Toronto

* Separate fee to attend. Pre-registration required by Friday April 27, 2012.

$150 (prior to April 20, 2012)
$160 (after April 20, 2012)

Non Members: 
$180 (prior to April 20, 2012)
$190 (after April 20, 2012)

Promoting zero tolerance of abuse and neglect of residents in long term care homes is of paramount priority. Yet for employers, enforcing this policy has its challenges. It is critical for organizations to understand their legal responsibilities and to develop an effective zero-tolerance enforcement strategy.

Led by Leola Pon and Andrew Zabrovsky, lawyers at Hicks Morley Hamilton Stewart Storie LLP, this timely and important interactive workshop will look at legislation and case law, as well as employers’ responsibilities when handling complaints or investigating incidents of resident abuse or neglect. A panel of long term care home leaders will share their experiences and practical tips on enforcing the zero-tolerance policy and in navigating the related employment, labour relations and professional issues that may arise. Finally, participants will have an opportunity to apply their knowledge and share their perspectives with others through an in-depth case study.


  • Understand the law and legal responsibilities with respect to resident abuse and neglect.
  • Review the case law relating to the discipline and termination of employees for resident abuse and neglect.
  • Share and acquire insight into enforcement issues and best practices in implementing zero tolerance policies such as conducting staff training, handling complaints and reports, investigating abuse, terminating employees, and handling grievances, union representatives and professional issues.
  • Develop an effective zero-tolerance enforcement strategy

With our interactive brochure format, you can conveniently complete the electronic registration form and submit it via email.

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